Terms And Conditions For Safe And Fun Gaming At Lucky Carnival Casino

Before you open an account, make sure you are old enough to do so by UK law. You need to verify your identity before you can make your first withdrawal in £, so make sure you register with correct personal information. All balances in £ are based on transactions made with approved payment methods. Deposits or transfers from third parties are not allowed. If you don't follow these financial rules, your account may be temporarily or permanently suspended. Each person can only have one profile that lets them access their account. Users are in charge of keeping their login information secret. Sharing access to an account or making it easier for people to sign up for the same account twice is against the rules and could result in all related accounts being closed. You can only get bonuses and promotional credits if you meet certain requirements. Read the terms of the promotion; if you don't complete the wagering or abuse any offer, you could lose both the benefit and any winnings that come with it. UK law will be used to settle disagreements about payments. The system keeps an eye on all play activities to make sure they are fair and that everyone is playing responsibly. We will tell the right local authorities about any suspicious activity that looks like fraud. To close your account, ask for self-exclusion, or get advice on how to act responsibly, contact support. You can safely withdraw £ if you meet the required identity and pending transaction conditions. By making an account, you agree to follow the rules and procedures for current users. Check this section often, as it may change because of new laws in UK or changes in how things work.

How To Check Your Eligibility

You can check your eligibility right away on your personal dashboard.

1. Please send in a government-issued ID, like a passport or driver's license, that clearly shows your full name and date of birth.
2. Give a recent proof of address, like a utility bill or bank statement, that was sent out in the last three months.
3. You must upload all of your documents in PDF or JPEG format through the secure account verification portal.
4. We will not accept submissions that are not complete or are hard to read.

Requirements That Are Common

Fixing problems If verification fails, make sure the documents are clear and check the expiration dates before sending them again. If you need more help, please contact customer service.

Accounts that pass all checks can only deposit or withdraw £.

How To Understand Deposit, Bonus, And Wagering Rules

Before you make your first deposit to £, make sure that the payment method you choose matches the name on your profile and can handle transactions in £. You can't make payments to someone else, and unverified funds will be sent back to the original source, which could take longer to process.

How To Make A Deposit

• Minimum single deposit: 10 £ (but this may change depending on the payment provider).
• Maximum single deposit: check your account dashboard to see what your account verification status and method of payment are.
• The money is added right away, but there may be delays with the provider.
• If your balance in £ isn't updated within an hour, call customer support.

How To Use Bonuses And What You Need

• Users who want to use a welcome package must not have gotten any other promotional credits before.
• To get a bonus, you may need to make a minimum deposit (for example, 20 £). If you don't meet the requirements, you will lose the bonus and any winnings that come with it.
• You can't take out any of your promotional credits until you've met certain playthrough rules. They are separate from your main balance.
• Not all games help you reach your rollover goals equally. Slots usually count 100%, while some table or live games may only count 0–20%. Before you play, look at the individual game contribution tables.
• Unless otherwise stated, bonus credits are only good for a certain amount of time, usually 7 to 30 days. After the expiration date, credits that are not used or that have not been fully played through are taken away.
• If you break the rules for bonuses, like making more than one profile or using software that isn't allowed, you could lose credits and have your account suspended.
• If you want to withdraw winnings made from promotional credits, you need to meet the rollover requirement of at least 35x. You can check the exact details in your active promotion section.
• You can only use one promotion or reward at a time. If you activate a new code, it may cancel ongoing offers or progress.
• Use the support links in your account menu if you have questions about deposits or credits.

How To Deal With Withdrawal Limits And Timeframes For Player Payouts

• Only ask for payouts after checking that your balance in £ is above the minimum withdrawal amount listed on your payment page.
• The daily, weekly, or monthly limits cannot be broken by a single transaction. For exact numbers, check your account dashboard. These limits are per method and may change based on your verification status or the banking option you choose.
• To avoid delays, make sure you are who you say you are and fill out all the necessary paperwork. Accounts that haven't been verified have stricter limits and longer processing times.
• Payouts usually happen within 24 to 72 hours for approved users, but things like the method chosen, bank schedules, or public holidays in UK can make this window longer. E-wallets usually work quickly, but regular banks can take up to five business days.
• Make sure to give the right information every time so you don't miss a payment.
• If you want to withdraw money using the same method as your last deposit, make sure that method is eligible for payouts.
• If your withdrawal request is turned down because it goes over the limits, change the amount you want to withdraw and try again, or choose a different method that is allowed.
• We check all withdrawal requests for fraud and compliance. Users who can't provide the requested verification documents risk having their withdrawal access suspended.
• You can't transfer money to someone else; you have to take it out of an account that is in your own name.
• If you keep trying to get around limits, your account may be limited or closed.
• Check the payments section of your account for updates on the status of your withdrawal.
• If the money hasn't come in within the time frame for your chosen withdrawal method, get in touch with support and give them your transaction reference.

What Players Are Responsible For And What They Need To Do To Gamble Safely

• To keep your profile safe, change your passwords every 90 days and don't share your login information with anyone else.
• Turn on two-factor authentication to make things safer.
• If you see any unauthorised actions or suspicious activity, let support know right away.

Requirements For Responsible Play

• Set your own deposit limits in £ for each session, week, or month, based on how much risk you're willing to take.
• You can turn on time-outs or self-exclusion at any time from your dashboard without having to give a reason.
• You can see your account history in your profile. This includes all of your deposits and withdrawals from your balance in £.

Self-assessment And Help From Others

• Every six months, you must fill out mandatory self-assessment surveys to check your spending and habits.
• You can get help from helplines and free counselling services through the responsible play portal.
• Using it when you're underage is against the rules, and checking your identity makes sure you meet the UK age requirement. If you see kids trying to get in, let customer service know.

How To Get Help And Settle Disputes On The Platform

If you have any problems with your account, transactions, or services, please contact customer service right away through live chat or email. Add screenshots or transaction IDs that are relevant to speed up the process. The service is available 24/7, and responses usually come within 30 minutes for live chat and 24 hours for email cases. This includes requests about your £ balance or payments.

A Structured Way To Make A Complaint

1. If you want to make a formal complaint, write to support and include your username, reference numbers (if you have any), and a full description of the problem.
2. If you have a problem that hasn't been solved, send it to the designated dispute specialist along with your support ticket number.
3. Users can take the case to independent dispute resolution bodies listed in the platform's legal section if a solution is not found within 14 days.

Extra Help Tools

• You can find step-by-step articles on payments, account management, responsible play, and technical issues in the Help Centre.
• Support is available in many languages to help customers from different areas, including account holders from UK.
• Always keep a record of your correspondence in case you need to take things further.
• If you need help with a payment issue right away, like a failed £ withdrawal, put "URGENT" in the subject line to get faster help.